Bloom & Heirloom Shipping Policy

Last Updated: July 2026

At Bloom & Heirloom, we carefully package every order to ensure it arrives safely and beautifully. Below you'll find everything you need to know about our shipping process.

---

Processing Times

• Orders are processed within 1–3 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, promotions, or product launches, processing times may be slightly longer.

---

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location

• Order weight and size

• Selected shipping method

Any applicable shipping charges will be clearly displayed before payment.

---

Estimated Delivery Times

United Kingdom

• Standard Shipping: 2–5 business days

• Express Shipping (where available): 1–2 business days

International

• Delivery times vary by destination and are typically 5–15 business days.

Please note that customs processing or local postal services may occasionally cause delays beyond our control.

---

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking information (where available).

Please allow up to 24 hours for tracking updates to appear.

---

International Shipping

We ship to selected international destinations.

Customers are responsible for any applicable:

• Customs duties

• Import taxes

• VAT

• Clearance fees

These charges are determined by your country's customs authority and are not included in our shipping rates unless otherwise stated.

---

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Bloom & Heirloom is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.

---

Lost or Delayed Parcels

If your parcel appears delayed:

1. Check the tracking information.

2. Contact the shipping carrier.

3. If you still need assistance, contact us and we'll help investigate.

While we work closely with our delivery partners, Bloom & Heirloom cannot guarantee delivery dates and is not liable for delays caused by couriers, weather, customs, or other circumstances beyond our control.

---

Damaged Deliveries

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Include your order number and clear photographs of the damaged item(s) and packaging.

We'll work quickly to arrange a replacement, refund, or other suitable resolution.

---

Contact Us

If you have any questions about shipping or your order, please contact us:

Bloom & Heirloom
Email: support@bloomandheirloom.com 

We aim to respond to all enquiries within 1–2 business days.

---

Thank you for shopping with Bloom & Heirloom. We appreciate your support and are committed to delivering your order with care.

 

Bloom and Heirloom is a store that is home to an eclectic mix of vintage and preloved homewares and jewellery as well as upcycled pieces too.

This shop is my passion project, a place I get to share the treasures that I have hand picked and saved from the landfill to be given a new home and sometimes a new lease of life.

I have always had a passion for finding old things and reusing them, either as they are or upcycling them into something new. So many of the items we buy are discarded because they no longer fit our style.

Bloom and Heirloom also has a physical shop within Hollands Nursery, Twyford. LE14 2HZ

If you have pieces you'd like to sell but don't have the time, please get in touch to discuss further.